30-Day Return Policy
How to Return:
Bring the item to the nearest FG store with the official receipt and present it to an FG sales attendant.
No refunds. Item replacement only.
Payments
We accept payments through:
- Over the Counter: Cash, Debit, Credit Card, PayMaya
- Online Bank Transfer – BDO: Send us a screenshot of the successful transaction as proof of payment.
- Gcash Payment: Send us a screenshot of the successful transaction as proof of payment.
* Important information about payment:
All payments must be made at the time and date of purchase. If any issues arise during the transaction, please let us know so we can assist you.
For more info about payment, visit HOW TO SHOP ONLINE.
Reservation
Advance payments are required for reservations. The percentage depends on the total purchase.
* No refunds or cancellations once the order is placed.
Contact Us
If you have any questions or need assistance, please fill out the form below:
We’re Here to Help!
Contact our customer service team for support and inquiries.
How Can We Assist You?
Frequently Asked Questions
Main Office: 8 AM - 5 PM, Monday to Sunday
Branches: Alaminos, Lipa, and Muntinlupa 8 AM - 5 PM, Monday to Saturday
Branches: Alaminos, Lipa, and Muntinlupa 8 AM - 5 PM, Monday to Saturday
You can track your order by logging into your account and navigating to the 'Orders' section.
We do not offer refunds. However, we provide item replacements for defective or damaged products. Please contact our support team within 7 days of receiving the item to request a replacement.